Safeguarding and complaints
Everyone has the right to feel safe
Safeguarding and wellbeing guide everything we do. We listen, we take concerns seriously, and we make it easy to raise anything that does not feel right.
Our commitment
We are committed to protecting the safety, dignity and wellbeing of the people we support. We promote a culture where everyone feels able to speak up and be heard.
If you have a concern about the safety or wellbeing of someone we support, please tell us straight away.
Safeguarding contact
Please use this contact for safeguarding matters:
0300 456 0111
Monday to Thursday, 8.30am – 5pm (Friday until 4pm)
Out of hours
Emergency Duty Service: 0300 456 0100
If someone is in immediate danger, always contact the emergency services first.
Making a complaint
We welcome feedback, including when something has gone wrong. Telling us helps us put things right and improve. You can raise a concern in the way that feels easiest for you.
Tell someone
Speak to any member of staff, or contact us using the details on this page. We will listen.
We take it seriously
We treat every concern with care and respect, and act without delay where someone may be at risk.
We work with you
We keep you informed and involve the right people and partners as needed.
Wellbeing
We support emotional as well as physical wellbeing, and create a calm, respectful environment for everyone.